Configure Microsoft 365 Email in Outlook (Desktop app)

Before You Start

Make sure you have:

• Your email address

• Your password

• MFA ready (if enabled)

Outlook Classic refers to the full desktop version (not “New Outlook”).

Standard Setup (Automatic – Recommended)

1️⃣ Open Outlook

If this is a new install:

• Outlook may prompt you automatically to add an account.

If not:

• Go to File → Account Settings → Account Settings

• Click New

2️⃣ Enter Email Address

• Enter your full email address (e.g., name@company.ca)

• Click Connect

Outlook should automatically detect Microsoft 365.

3️⃣ Sign In

• Enter your password

• Complete MFA if prompted

• Click Done

Outlook will configure:

• Mail

• Calendar

• Contacts

If Automatic Setup Fails (Manual Method)

1. Go to File → Account Settings → New

2. Choose Advanced Options

3. Check Let me set up my account manually

4. Select Exchange

5. Enter:

   • Email address

   • Password

Server should auto-populate as:

outlook.office365.com

Important Notes

• Do NOT configure Microsoft 365 as POP or IMAP.

• Use Exchange / Microsoft 365 only.

• Outlook must be activated and licensed under the user’s Microsoft 365 account.

Need further assistance?  Don't hesitate to contact us.

Office Works

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Call or Text: 519.863.6336  -  Email: support@officeworks.ca

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