Configure Microsoft Authenticator (MFA)

What You’ll Need

• An iPhone or Android device with internet access

• Your work or school email (Microsoft 365 account)

• Your account password

• Access to the sign-in prompt or QR code (often shown on a computer)

Step 1: Install the App

1. Open the App Store or Play Store

2. Search for Microsoft Authenticator

3. Install the app

Tip: There are many authenticator apps, including un-trustworthy ones.  Look specifically for this icon:

Step 2: Open Authenticator & Allow Permissions

1. Open Microsoft Authenticator

2. Tap Continue

3. Allow:

   • Notifications (required for approvals)

   • Camera access (needed to scan QR codes)

Step 3: Add Your Account

1. In the app, tap + (top-right)

2. Choose Work or school account

3. Select Scan a QR code

Step 4: Scan the QR Code

• On a computer, you’ll usually see a QR code after signing in at
  https://mysignins.microsoft.com/security-info

• Scan the QR code with your iPhone

The account will be added automatically.

Step 5: Test the Setup

• Microsoft will prompt you to approve a test sign-in

• Tap Approve in the app

You’re all set ✅

If You Don’t Have a QR Code

1. In Authenticator, choose Sign in instead

2. Enter your email and password

3. Follow the prompts to complete setup

Important Tips

• Notifications must stay enabled, or sign-ins will fail

• Keep at least one backup method (SMS or phone call) if allowed

• If you get a new phone, Authenticator must be reconfigured

Need further assistance?  Don't hesitate to contact us.

Office Works

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Call or Text: 519.863.6336  -  Email: support@officeworks.ca

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