Microsoft 365 Protection

Protect your data & users with Microsoft 365 Backup, Security & Protection

(powered by Kaseya 365 User).

Many organizations assume that because their data is stored within Microsoft 365, it is automatically protected against all forms of data loss. However, Microsoft operates under a shared responsibility model. While Microsoft is responsible for maintaining the availability of the Microsoft 365 platform, organizations remain responsible for protecting and recovering their own data in the event of accidental deletion, malicious activity, ransomware, or other data loss scenarios.

The Microsoft 365 Backup, Security & Protection includes:

• Microsoft 365 Backup & Recovery 

Protects Exchange Online, OneDrive, SharePoint, and Microsoft Teams data by maintaining independent backup copies outside of Microsoft's standard recycle bins and retention mechanisms. Backups are performed automatically multiple times per day, allowing for the recovery of individual emails, mailboxes, files, folders, document libraries, SharePoint sites, Teams data, and other Microsoft 365 content when needed.

This protection is particularly valuable in situations involving accidental deletion, ransomware, malicious activity, user error, or data corruption. For example, if an employee accidentally deletes an important project folder from SharePoint, or a ransomware attack encrypts files stored in OneDrive, administrators can browse historical backup points and restore clean versions of the affected data without relying on Microsoft's recycle bins or native retention features.

Another common scenario occurs when an employee leaves the company and their Microsoft 365 account is removed. Months later, management may discover that critical project documents, emails, or Teams conversations existed only within that user's account. With Microsoft 365 Backup & Recovery, historical data remains recoverable from the backup platform, helping protect the organization from permanent data loss and reducing the risk associated with staff turnover.

Backup data is retained for up to one year under our Microsoft 365 Protection service, providing a substantially longer recovery window than Microsoft's standard recycle bins and allowing data to be restored long after an issue is discovered. This is especially important because many data loss events are not identified immediately and may go unnoticed for weeks or months.

• Advanced Email Security

Provides an additional layer of protection against phishing, business email compromise (BEC), malicious links, credential harvesting attempts, spoofed senders, and other email-based threats. Incoming messages are analyzed using AI-powered threat detection and security intelligence to identify suspicious content that may bypass traditional spam filtering. Users can receive real-time guidance when interacting with potentially dangerous emails, helping reduce the likelihood of successful phishing attacks and account compromise.

• Security Awareness Training

Technology alone cannot stop every cyber threat. This service provides ongoing security education designed to help employees recognize phishing emails, fraudulent websites, social engineering attempts, password-related risks, and other common attack methods. By improving employee awareness and security habits, organizations can significantly reduce the risk of a successful cyber incident caused by human error.

• Dark Web Monitoring

Continuously monitors known dark web sources and breach databases for compromised email addresses, usernames, and passwords associated with your organization. If credentials linked to your business are discovered, alerts can be generated so corrective action can be taken before attackers are able to use the information to gain unauthorized access to Microsoft 365 accounts or other business systems.

• Cloud Detection & Response

Monitors Microsoft 365 activity for suspicious behaviour and indicators of compromise. This includes logins from unusual countries, impossible travel scenarios, repeated failed login attempts, suspicious inbox rules, unauthorized mailbox forwarding, privilege changes, unusual account activity, phishing-related events, and other indicators of account compromise. The platform can automatically generate alerts and respond to certain security events, helping to identify threats earlier and reduce the impact of successful attacks.

For example, if an attacker gains access to a user's Microsoft 365 account and creates a hidden inbox rule to move incoming invoices to the Deleted Items folder while forwarding copies to an external email address, the activity may go unnoticed for an extended period. Cloud Detection & Response is designed to identify and alert on this type of suspicious behaviour, allowing corrective action to be taken before significant financial or operational damage occurs.